Meet the Team

Will Berardino

Will Berardino,
General Manager
929.297.0740

Will Berardino has “officially” been in the automotive industry since graduation from top-ranked business school, Babson College, Boston, Massachusetts. However, his automotive career began much earlier. From as young as eight years old he would help clean cars at his mother’s import repair shop in Manhattan that specialized in servicing high-end German automobiles. “She made me use a toothbrush so that every wheel looked flawless. I was forced to have attention to detail at that age and because of her, I still make sure my entire team focuses on the small moments that make a great experience.”

Will joined our group of dealerships in 2015 and developed outstanding teams at our Huntington and Brooklyn locations. As one of the youngest General Managers in Audi’s network he is excited by the challenges and the opportunities that come with opening a new showroom in New York. His extensive knowledge of Audi products and commitment to building lifetime relationships makes him perfectly suited to offer a truly authentic Audi experience.

Louis Del Balzo

Louis Del Balzo,
Service Manager
929.297.0720

Louis Del Balzo began his automotive industry journey back in the days when you looked for a job in the classified section of the newspaper—not online. He started by parking and washing cars as a Parking Valet at a prestigious high-volume Audi dealership on Long Island’s North Shore. As Audi began to push ahead of its competitors, Louis worked his way up from Parking Valet to award-winning, top-producing Service Advisor.

Louis has been with Audi since he started in the automotive world 16 years ago. It’s how he got his nickname, Louis Audi. He enjoys greeting all clients with open arms and personally tailors each visit to that person’s needs. This is obvious by the extensive number of customers who follow him loyally.

Louis also has a special knack for remembering personal details about his clients from a phone number or their type of Audi, to the sneakers they wore, or their last vacation. He values his connection with customers greatly, which is what makes him such a great fit at Audi Queens.

Bryan Phillips

Bryan Phillips,
Pre-Owned Sales Manager
929.297.0707

Shortly after graduating from the University of Texas at Austin, Bryan Phillips began his career in the automotive industry. That was over 16 years ago. With his BA in Government and Economics, he’s particularly prepared for the complexities of the automotive world, whether it’s focusing on fine tuning an individual store’s sales operations or managing a large region of showrooms across several states.

Bryan mastered each of the varied components that go into running a successful automotive operation. In an industry that is rapidly changing, he has been fortunate to have worked either as a Regional Director or as a Management Consultant for seven of the 10 largest dealer groups in the US.

Through his work he learned that to be successful, you have to treat each customer with the utmost respect and transparency. This is what makes him a great fit at Audi Queens—it’s what they’re all about!

Victor Feng

Victor Feng,
Sales Manager
929.297.0741

Victor Feng has been in the automotive industry since 2013 and has loved every moment. Victor identifies with the Audi brand slogan, "Vorsprung durch Technik," or "Progress Through Technology." He has always been inspired by automotive companies that build quality products through design, technology and performance-oriented strategies. The new Audi Queens exemplifies this, and Victor is excited to establish lasting relationships with the people of the surrounding community.

Since he was a child, Victor has always had a love and fascination for cars. His experience spans many high-line brands such as Mercedes-Benz, Audi and Land Rover. What he’s joining at Audi Queens is a great group of car aficionados who also understand the value of great customer service. When Victor began his first training at a dealership he realized he didn’t have to work anymore: his new automotive industry career was actually his hobby. As the famous saying goes, “Choose a job you love, and you will never have to work a day in your life.”

Victor holds a B.S. in Business & Technology from Stevens Institute of Technology with concentrations in Finance and Mechanical Engineering.

Johnny Shi

Johnny Shi,
Finance Director
929.297.0761

Johnny Shi is the Finance Director at Audi Queens. He’s been in the automotive industry for over 12 years. During his years of experience, he’s transformed a bottom-10 automobile company into being number one in the nation. Johnny has been awarded Council of Excellence for Top Finance Manager for several years. He’s comfortable in leadership roles and has coached many sales professionals, helping them excel to their full potential and become leaders in the field.

Starting in sales during his freshmen year in college, Johnny has over two decades of experience. After receiving his second degree from the State University of New York, he followed his interest: cars. At the age of 21, he owned all the cars that were featured in “The Fast & The Furious”—even before the release of the movie. His love and deep interest in the automobile industry makes his job even more enjoyable and full of excitement. All of which he brings to the customers at Audi Queens.

Greg DeSilva

Greg DeSilva ,
Parts & Accessories Manager
929.297.0730

Greg DeSilva was involved in the automobile business at an early age. In high school, he worked at his father’s car dealerships in Newton and Oradell, NJ. Spending summer days working for his dad, Greg would do any and all odd jobs around the store, including washing cars with his twin brother. Even in the dead of winter, he has memories of going down to the store to clear the snow off of the cars. (Needless to say, he never knew what a “snow day” was.) His dad taught him the valuable lesson that hard work truly does pay off. It’s something he’s never forgotten and that he brings to the team at Audi Queens.

Greg’s career path in the Parts Department started in 1996. He was a Driver and Stock Clerk, eventually working his way up to Parts Manager. At the age of 21, Greg was one of the youngest Parts Managers at a Chrysler showroom. He has experience in both the manufacturering and software sides of the business and has held jobs with Mercedes-Benz USA and CDK Global.

He looks forward to being part of the community and the Audi Queens’ family.

Patricia Rose

Patricia Rose,
DMV / Inventory Manager
929.297.0706

Patricia Rose has an automotive background with the DMV, inventory, accounting and billing departments. She started in the business in 2013. Within a couple of months, Patricia was promoted through various departments and thoroughly trained in each. In 2017 she joined Audi Queens as the first employee hired by the General Manager, Will Berardino. She is now Audi Queens’ DMV and Inventory Manager, handling the registration process for each customer, as well as inventory related transactions.

Her focus and energy make her an exemplary addition to the team.

Bryan Phillips

Bryan Phillips,
Pre-Owned Sales Manager
929.297.0707

Shortly after graduating from the University of Texas at Austin, Bryan Phillips began his career in the automotive industry. That was over 16 years ago. With his BA in Government and Economics, he’s particularly prepared for the complexities of the automotive world, whether it’s focusing on fine tuning an individual store’s sales operations or managing a large region of showrooms across several states.

Bryan mastered each of the varied components that go into running a successful automotive operation. In an industry that is rapidly changing, he has been fortunate to have worked either as a Regional Director or as a Management Consultant for seven of the 10 largest dealer groups in the US.

Through his work he learned that to be successful, you have to treat each customer with the utmost respect and transparency. This is what makes him a great fit at Audi Queens—it’s what they’re all about!

Victor Feng

Victor Feng,
Sales Manager
929.297.0741

Victor Feng has been in the automotive industry since 2013 and has loved every moment. Victor identifies with the Audi brand slogan, "Vorsprung durch Technik," or "Progress Through Technology." He has always been inspired by automotive companies that build quality products through design, technology and performance-oriented strategies. The new Audi Queens exemplifies this, and Victor is excited to establish lasting relationships with the people of the surrounding community.

Since he was a child, Victor has always had a love and fascination for cars. His experience spans many high-line brands such as Mercedes-Benz, Audi and Land Rover. What he’s joining at Audi Queens is a great group of car aficionados who also understand the value of great customer service. When Victor began his first training at a dealership he realized he didn’t have to work anymore: his new automotive industry career was actually his hobby. As the famous saying goes, “Choose a job you love, and you will never have to work a day in your life.”

Victor holds a B.S. in Business & Technology from Stevens Institute of Technology with concentrations in Finance and Mechanical Engineering.

Johnny Shi

Johnny Shi,
Finance Director
929.297.0761

Johnny Shi is the Finance Director at Audi Queens. He’s been in the automotive industry for over 12 years. During his years of experience, he’s transformed a bottom-10 automobile company into being number one in the nation. Johnny has been awarded Council of Excellence for Top Finance Manager for several years. He’s comfortable in leadership roles and has coached many sales professionals, helping them excel to their full potential and become leaders in the field.

Starting in sales during his freshmen year in college, Johnny has over two decades of experience. After receiving his second degree from the State University of New York, he followed his interest: cars. At the age of 21, he owned all the cars that were featured in “The Fast & The Furious”—even before the release of the movie. His love and deep interest in the automobile industry makes his job even more enjoyable and full of excitement. All of which he brings to the customers at Audi Queens.

Johanna Samayoa

Johanna Samayoa,
Sales Receptionist
888-891-9661

Patricia Rose

Patricia Rose,
DMV / Inventory Manager
929.297.0706

Patricia Rose has an automotive background with the DMV, inventory, accounting and billing departments. She started in the business in 2013. Within a couple of months, Patricia was promoted through various departments and thoroughly trained in each. In 2017 she joined Audi Queens as the first employee hired by the General Manager, Will Berardino. She is now Audi Queens’ DMV and Inventory Manager, handling the registration process for each customer, as well as inventory related transactions.

Her focus and energy make her an exemplary addition to the team.

Jose Monteagudo

Jose Monteagudo,
Senior Brand Specialist
929.297.0745

Sully Khan

Sully Khan,
Senior Brand Specialist
929.297.0753

Arnolda Shaholli

Arnolda Shaholli,
Brand Specialist

Justin Liu

Justin Liu,
Senior Brand Specialist
929.297.0749

Joan Lopez

Joan Lopez,
Brand Specialist
888-891-9661

Joan Lopez

Michael Morrison,
Brand Specialist
888-891-9661

Jay Liu

Jay Liu,
Brand Specialist
929.297.0750

Konstantin Kennedy

Konstantin Kennedy,
Brand Specialist
929.297.0750

Dennis Huang

Dennis Huang,
Sales Support
929.297.0750

Kenneth Li

Kenneth Li,
Brand Specialist

Louis Del Balzo

Louis Del Balzo,
Service Manager
929.297.0720

Louis Del Balzo began his automotive industry journey back in the days when you looked for a job in the classified section of the newspaper—not online. He started by parking and washing cars as a Parking Valet at a prestigious high-volume Audi dealership on Long Island’s North Shore. As Audi began to push ahead of its competitors, Louis worked his way up from Parking Valet to award-winning, top-producing Service Advisor.

Louis has been with Audi since he started in the automotive world 16 years ago. It’s how he got his nickname, Louis Audi. He enjoys greeting all clients with open arms and personally tailors each visit to that person’s needs. This is obvious by the extensive number of customers who follow him loyally.

Louis also has a special knack for remembering personal details about his clients from a phone number or their type of Audi, to the sneakers they wore, or their last vacation. He values his connection with customers greatly, which is what makes him such a great fit at Audi Queens.

Grace Lim

Grace Lim,
Service Administrator
929.297.0722

David Bitterhoff

David Bitterhoff,
Service Consultant
929.297.0723

David Bitterhoff had a passion for cars since he was a toddler. After getting his certification for Aircraft Maintenance from Aviation High School, he continued his studies at Lincoln Technical Institute and became an Automotive Maintenance Technician.

Throughout his career he worked in the areas of detailing, bodywork, repair, and custom work. He worked at several dealerships learning the industry from bottom to top. He’s built several cars from the ground up. Working at Audi Queens combines what he loves most: cars and helping people.

David has spent over five years with the Audi brand as a Service Adviser working to provide the best in customer service. Now being part of the Audi Queens’ team, he looks forward to spending time with a truly exceptional brand and an amazing new Audi family.

Jessica Pacheco

Jessica Pacheco,
Service Receptionist
888-598-0785

Greg DeSilva

Greg DeSilva ,
Parts & Accessories Manager
929.297.0730

Greg DeSilva was involved in the automobile business at an early age. In high school, he worked at his father’s car dealerships in Newton and Oradell, NJ. Spending summer days working for his dad, Greg would do any and all odd jobs around the store, including washing cars with his twin brother. Even in the dead of winter, he has memories of going down to the store to clear the snow off of the cars. (Needless to say, he never knew what a “snow day” was.) His dad taught him the valuable lesson that hard work truly does pay off. It’s something he’s never forgotten and that he brings to the team at Audi Queens.

Greg’s career path in the Parts Department started in 1996. He was a Driver and Stock Clerk, eventually working his way up to Parts Manager. At the age of 21, Greg was one of the youngest Parts Managers at a Chrysler showroom. He has experience in both the manufacturering and software sides of the business and has held jobs with Mercedes-Benz USA and CDK Global.

He looks forward to being part of the community and the Audi Queens’ family.

Allen Salazar

Allen Salazar,
Shipping/Recieving Clerk

Allen Salazar joined the automotive industry right here at Audi Queens. With a diverse background from his previous U.S. military service, Allen has always had a deep curiosity of how things work mechanically. "As a Sonar Technician in the U.S. Navy, I was exposed to operating and working on various complex equipment. This experience always pushed me to wanting to learn more each and every day," says Allen.

Allen is a team member of the parts department at Audi Queens, an opportunity he took to cultivate his interest in the automotive business. "As the parts shipping and receiving clerk, all the parts that go into the cars, used by third party customers, and body shops, go through my hands. I learn something new everyday in this fascinating industry and I look forward to growing further with the Audi Queens team."

Omari Wilock

Omari Wilock,
Certified Parts Specialist
929.297.0734

Born and raised in Barbados, Omari Wilock was introduced to cars and auto racing at a very young age because Motorsports was as big as one of the four major sports in the US. His father was a sales person at a car dealership. His father also sponsored race-car drivers. So for Omari, much of his youth was spent wanting to be in the cars with him and imagining his own races as he played with his many toy race-cars. The success of Audi in all areas of racing led to his love of the brand.

His dream was always to work with Audi because of his upbringing. The passion he devolved as an Audi enthusiast led him to own numerous Audi models. Starting by selling performance parts for VW and Audi vehicles for one of the largest suppliers in the NYC area, Omari entered the dealership world at a busy NYC dealership where he worked his way up the ranks in the Parts Department over nearly a decade before coming to Audi Queens where's he's grateful and excited to a part of this new family.

Daniel Mendoza

Daniel Mendoza,
Shipping/Recieving Clerk

Evan Ofstrosky

Evan Ostrofsky,
Dispatch

Brian Nieves

Brian Nieves,
Certified Technician

Brian Nieves has been a certified technician for Audi for three years. Working now in Queens will be his third experience with an Audi dealer spanning three boroughs. He says, "It feels like Audi has always taking me under they're wing. Every experience with the brand has been a good one." Brian always has a passion for cars. Growing up he used to read magazines and play video games strictly about cars and still does. His friends always came to him when it came to questions about cars. "I was always that go to guy when it came to cars in my circle of friends."

5 months into majoring business Brian left college and attended Lincoln Tech to pursue a career in the automotive field. After graduating he started at a Honda dealership, left and took a chance being a valet at an Audi dealership. Hoping to get his foot in the door to become a technician Brian applied after a few months and continued his journey with Audi. "I can't wait to see what see what the future holds for Audi and for myself."

RJ Moldez

RJ Moldez,
Certified Technician

When he was a young kid, Roel (a.k.a. RJ) always tinkered with machinery. He consistently tore things apart and put them back together with hopes that it would still run. At age 16, he went to a bigger game and became an apprentice in an independent automotive shop. He always had a hunger to know more by understanding how things work and reverse engineer.

Roel has been an Audi Technician over three years and has extensive knowledge of the general automotive industry under his belt. As he progresses over the years, he’s always shown great workmanship and finesse. With his new family at Audi Queens, he continues to do what he loves.

Elizam Mangual

Elizam Mangual,
Certified Technician

Elizam Mangual has been a huge motor sports fan for many years. As a young boy he tinkered with his family on cars. This involvement with cars at such a young age drove him to pursue a career in the automotive industry. The ambition to become the best in the business has been the drive for him to continue working towards his goal with Audi.

He started with Audi in 2007 and hasn’t looked back. From the bottom he has worked his way up to Master-level Technician. Elizam continues to strive for excellence to this day here at Audi Queens. He loves creating new Audi fans and stands by the KB rule. He’s very excited to meet and help any and all customers that would like to join him on his journey to excellence.

Wilson Montalvo

Wilson Montalvo,
Certified Technician

Edgar Camacho

Edgar Camacho,
Certified Technician

Klodjan Dollma

Klodjan Dollma,
Certified Technician

Klodjan Dollma had a passion for cars since he was a kid. In high school he worked in his father’s service shop. After finishing technical school, he started working on few independent service shops. It was here where he developed a love for German cars and started working for Mercedes-Benz. After seven years at Mercedes-Benz he decided to explore a new avenue and began working with Audis. He couldn't be happier and loves his new family at Audi Queens.

Eric Cruz

Eric Cruz,
Buildling Maintenance/Porter