• An appointment is not required when scheduling your service with Audi Queens, but it is encouraged as it will help expedite your service visit.
• Schedule Service

• Want to upgrade to a new Audi vehicle? Audi Queens Vehicle Exchange Program provides complimentary market analysis of your vehicle. It only takes approximately 20 minutes and can even be completed when you are in Audi Queens for service.
• Many clients take advantage of the equity in their current vehicle to use towards the purchase of a new or certified pre-owned Audi. If you have a current loan or lease, we would be happy to access your information and provide you with your personalized equity information.
• At Audi Queens we can also provide you with pricing and availability regarding any new or pre-owned Audi of your choosing.
• We are always on the lookout for quality pre-owned Audi vehicles. Our market analysis is complimentary and will provide you with the trade value of your vehicle. We use top-of-the-line software to provide you with the best value possible.
• Contact the Audi Queens Service Department to find out more about the Actyve Upgrade Program.
• Ready to Upgrade?

• We offer a fleet of Audi courtesy vehicles to choose from
• We offer pick-up and drop-off service
• You can receive FixedPrice estimates via text
• Audi Queens’ FixedPrice estimates are created to guarantee your price
• We offer complimentary vehicle inspection, tire alignment and a car wash
• We provide a photo record of your vehicle's wear and tear
• We have three customer lounges and business offices available for use
• We have a self-serve snack counter and local coffee bar by For Five coffee
• Choose Audi Queens’ Service

Audi Queens’ establishes the price of a pre-owned Audi based upon the year, make, model, engine, trim, transmission, certified vs. non-certified, mileage, specialty and equipment used.

Audi Queens then aggregates this information using a proprietary software and process that provides us with four primary pricing points:

• Market percentage: Audi Queens aggregates the pricing of all vehicles based upon year, make, and model to determine what is the fair market value.
• Adjusted market percentage: Audi Queens takes the average market cost and after accounting for mileage, calculates a true-market value, which we guarantee to price below.
• The Price Rank: Audi Queens evaluates the current price ranking of the Audi compared to the pricing in the market.
• The Audi Queens OnePrice Rank: This is the adjusted percentage of market ranking within a 250-mile radius—giving us the most comprehensive list of vehicle comparisons.
• How Pricing Works

Financing your vehicle allows you to make payments for your selected term on your Audi. At the end of your term, you will own your vehicle and may earn equity. You can customize your vehicle however you choose and drive as many miles as you desire.

Information on Financing

• When you finance a car with Audi Queens, you buy it. You own it outright as soon as you sign the paperwork. If you take out an auto loan, the bank owns it until the financing is paid off. As long as the loan payments outpace the rate that the car depreciates, you build equity each month.
• Once the Audi is paid off, you won’t have any more monthly car payments. You’ll just be paying for fuel, maintenance costs and insurance.
• Because you own the car, there are no mileage restrictions. Residents who travel long distances typically fare better buying than leasing.
• Not always the case, but banks and credit unions sometimes require that you pay a 10 to 20 percent down payment. There is a chance you’ll have to pay more up-front than you do with a zero-down lease.
• With a lease, if the vehicle is worth less than the residual value, it’s the leasing company’s problem. If you finance, the dip in its resale value may create issues when it comes time to buy your next vehicle.
• What It Means to Finance

• Since the Audi will be yours once you pay off your contract, there are no charges for excessive vehicle wear and use.
• If you decide to sell or trade-in your vehicle, the excessive wear and use may impact its value.
• What’s Covered?

Audi Queens has an easy-to-use Finance Calculator that allows you to estimate your payment by filling in just a couple variables.

What’s My Finance Rate?

• Review your finances and use our Payment Estimator to select a vehicle that's right for you.
• Visit Audi Queens to discuss a range of financing options and special programs offered by Audi Financial Services.
• Consider a number of customization options for your Audi model.
• Ask your Audi dealer about exclusive APR financing and current promotions only offered through Audi Financial Services

We've made financing, maintaining and protecting your Audi easier than ever, so ask your Audi dealer about how you can manage everything through Audi Financial Services.

Credit Application

When you lease with Audi Queens, there is no need to worry about selling your trade-in. At your lease end, you have multiple options for how to get into a new Audi. With a variety of lease options, you can choose the term and mileage that best fits your lifestyle and payment needs.

Information on Leasing

• A lease allows you to trade in your Audi for a new car on a regular basis. Leasing an Audi means you access to the latest advanced safety and technology features.
• With a lease from Audi Queens, you just have to pay for the depreciation that occurs over the term of the lease agreement.
• Audi Queens’ Lease customers only have to pay for the difference in the price that they negotiate and the Audi’s expected value at the end of the lease—known as its residual value.
• The residual value is an estimate of the wholesale value of the car at the end of the lease term. They are sometimes called lease-end values or the lease-end purchase price and are set by the company that is financing the lease, not the dealer. They are an expert guess as to what the car will be worth when the lease ends, and they are typically not negotiable.
• Leasing often allows customers to acquire a lower monthly payment than they would if they were to purchase the same car. At the same time, lease customers never own the car and never have any equity in it.
• Leasing a vehicle allows you to drive the newest models without committing to ownership.
• What It Means to Lease

• A normal amount of wear and use is covered under your lease.
• But dents, gouges, or chipped glass can happen to even the most conscientious driver and additional charges will apply for excessive wear and use at the end of your lease term.
• What’s Covered?

At the end of the lease, you have the flexibility to return your Audi to Audi Queens, purchase it for a predetermined price, or buy or lease a new Audi vehicle. At lease turn in, you are responsible for:

• Excess wear and use
• Any remaining payments
• Any charges specified in your lease agreement that have not been paid
• Excess mileage charges
• Any state fees
• Disposition fee (if you do not lease or purchase a new or Certified pre-owned Audi through AFS within 90 days)
• Learn About Your Lease

No. Your vehicle must be turned in to an authorized Audi Dealer. Contact your Audi Queens to schedule a turn in appointment.

Schedule Your Service

• Scratches, dents, and gouges smaller than two inches on bumper or panel
• Three or fewer “dings” per panel (a ding is the size of a quarter or smaller, without broken paint)
• Single windshield chip without spidering
• Normal Exterior Wear and Use

• Scratches, dents, and gouges larger than two inches on bumper or panel
• Improperly completed body repairs (i.e., mismatched paint, sanding marks, and incomplete dent removals)
• More than three “dings” per panel
• Multiple chips, scratches, and dents per body panel
• Multiple chips, cracks, or pits measuring more than 1/8 of an inch, or improperly tinted windows
• Excessive Exterior Wear and Use

• Minor staining and carpet wear
• All original equipment is present at lease end including the owner’s manual, all sets of keys, headrests, and Cargo Cover (if applicable)
• Normal Interior Wear and Use

• All four tires and the spare have more than 1/8 of an inch of tread at the shallowest point
• Tires are same size and quality as the original equipment
• Minor steel or alloy wheel scuffs
• Multiple, mixed tires are acceptable for Audi vehicles not equipped with quattro ^® all-wheel drive, as long as same size, rating and quality as original equipment
• Audi vehicles equipped with quattro ® all-wheel drive must have matching brand, size, and rating on all tires
• Excessive Interior Wear and Use

• One or more tires, including the spare, have less than 1/8 of an inch of tread at the shallowest point
• Heavily gouged steel or alloy wheels
• Retreads, snow tires, gouged tires, or tires with cut or plugged sidewalls
• Unrepairable steel wheels or alloy wheels that are broken, missing, or bent
• Excessive Tire Wear and Use